How Do I Start A Return? - Canada

At Hestra, we want returns to be as smooth as possible for our Canadian customers. Please follow these guidelines to ensure your return is processed quickly.

---

What Qualifies for a Return

• Only unused items purchased directly from Hestra Canada website are eligible.
• Returns must be made within 30 days of purchase.
• Items must be in new condition with tags attached.
• Items purchased with a Discount/Pro Code are not eligible for returns.

Note: Returns may take 10–14 days to process during peak Autumn/Winter months.

---

How to Start a Return in Canada

Since we do not use the return portal for Canadian orders, you will need to reach out to us directly for a prepaid return label.

1. Email [e-mail] with your order number and the items you wish to return.
2. Our Customer Service team will provide you with a prepaid return shipping label for Canada.
3. Ship the items using the provided label, ensuring they are in new condition with tags attached.

Shipping Costs:

• Using the prepaid label deducts $10 CAD from your refund.
• Original shipping fees and insurance are non-refundable.

Large Returns:

• Returns of 5 or more items may be subject to a 10% restocking fee.
• Gloves returned with tags removed may not be accepted; if accepted, a 10% re-tagging fee applies.

---

Exchange Policy

• To exchange an item, return your original purchase for a refund and place a new order for your desired item(s).
• All exchanges are subject to availability and at Hestra’s discretion.

---

Tips for a Smooth Return

• Keep all tags and packaging intact until your return is complete.
• Make sure items are unused and in their original condition.
• Contact [e-mail] if you have any questions or need assistance with your return.