How Do I Start A Return? - USA

At Hestra, we want to make returns as easy as possible. Please review our return guidelines carefully to ensure a smooth process.

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What Qualifies for a Return

• Returns are accepted only for unused items purchased directly from Hestra USA website.
• Items must be returned within 30 days of purchase.
• Products must be in new condition with tags attached.
• Items purchased with a Discount/Pro Code are ineligible for returns or exchanges.

Note: Returns during high-volume Autumn and Winter months may take 10–14 days to process. Thank you for your patience.

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How to Start a Return

1. Visit our Hestra Returns Portal.
2. Enter your email and 6-digit order number (found on your order sheet or tracking email).
3. Select the items you’d like to return and your preferred return drop-off location.

Prepaid Return Label:

• We provide a $7 prepaid shipping label for your convenience.
• Using this label deducts $7 from your refund.
• Original shipping fees and Route insurance are not refundable.

Large Returns:

• Orders with 5+ items are subject to a 10% restocking fee.
• Gloves returned with tags removed or missing may not be accepted; a 10% re-tagging fee may be applied.

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Exchange Policy

• To make an exchange, return your original order for a refund and place a new order for the desired item(s).
• All exchanges are subject to availability and at the discretion of Hestra Gloves.

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Tips for a Smooth Return

• Keep all original packaging and tags attached until your return is processed.
• Ensure items are unused and in original condition.
• Returns with missing or damaged tags may delay processing.

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Contact Us

If you have questions about your return, please reach out to our Customer Service Team at [e-mail].