Coverage
WHAT IS COVERED UNDER WARRANTY?
Hestra warranties our gloves to be free from manufacturing defects in workmanship and materials for the useful life of the gloves. The useful life of the gloves varies based on the frequency and intensity of use, and no, the useful life of the glove is not the life of the user.
Hestra reserves the right to determine if the gloves meet this criteria. At our discretion we will either repair or replace the item free of charge. Wear and tear is not covered under warranty, nor is that type of damage repairable.
Electronics in our heated items are covered under warranty for two years from purchase date - a dated proof of purchase is required to establish warranty coverage period.
Accidental damage and normal wear and tear from use are not covered under warranty.
Because every person and every day is different, warmth is not covered under warranty.
WHAT IS NOT COVERED UNDER WARRANTY?
We will not warranty items against improper use, accidental damage, unauthorized modification or alterations, normal wear and tear, normal variance in leather, improper care or drying, discoloration, negligence, or if the item was used for something other than what it was designed for.
Because every person and every day is different, warmth is not covered under warranty.
“Normal wear and tear” can be described as the normal breakdown of leather or other fabrics due to regular use, causing holes, rips, or thinning to occur. This is not something that can be repaired and is a normal sign of aging in leather goods and sport fabrics.
“Normal variance in leather” refers to the normal variance in leather grain structure, slight color variances, occasional marks and minor irregularities. Natural markings like these are not considered defects but rather an indication of genuine leather.
“Accidental damage” includes but is not limited to: thinning or holes from wear and use; damage from rope tows, cigarette burns or ashes melting the fabric; cuts or rips (from skis/snowboards, knives, tree branches, falls or abrasions, other accidents, etc.); an animal destroying the glove(s); cracking of the leather from not conditioning it with leather balm; fading, bleeding, or discoloration of leather or other fabrics; over-treating of leather with leather balm; damage to gloves due to the application of duct tape or other adhesives; damage due to improper care or cleaning, etc.
This list provides some examples of warranty exclusions, but it is not exhaustive. Every warranty inquiry will be carefully evaluated.
I THINK I HAVE A WARRANTY ISSUE, WHAT SHOULD I DO?
Please review the warranty coverage questions here, and if you believe you have a warranty case, please submit the online warranty inquiry form found below.
You will receive a reply from our warranty department via email asking you to send your gloves in for evaluation. Please do not send your gloves for evaluation until you have received instructions to do so from our warranty department. Hestra does not cover inbound shipping for warranty evaluations, but if your gloves qualify for warranty repair or replacement, we will cover the expense of repairing or replacing your gloves (at our discretion) and returning them to you.
DO I HAVE TO PAY TO SEND MY GLOVES IN FOR WARRANTY EVALUATION?
We handle everything once the gloves arrive at our facility, but you will have to cover the cost of sending your gloves to us for evaluation. If they qualify for warranty repair or replacement, we will either repair or replace them at our discretion, and return them to you at our expense.
MY ELECTRONICALLY HEATED GLOVES ARE NOT WORKING PROPERLY. WHAT SHOULD I DO?
Electronics are covered under warranty for two years from purchase date. Please review the information found under the section dedicated to electronically heated items below before submitting a warranty inquiry form online.
HOW LONG WILL IT TAKE TO REPAIR AND RETURN MY GLOVES?
Our turnaround time for repairs depends on volume, but most times, a repair is completed and returned within 2-4 weeks, including shipping transit time, even in the heart of the season, although some repairs take longer than others.
We strive to professionally repair and return your gloves to you as quickly as possible. For reference, most other brands offering mid-season repairs take 6-10 weeks to repair and return your item.
I DON'T WANT YOU TO REPAIR MY GLOVES, I WANT A REPLACEMENT INSTEAD.
While we understand that you may prefer a brand new pair, if your gloves are covered under warranty and they can be repaired, we will repair them rather than discard and replace them.
WHAT QUALIFIES FOR REPLACEMENT INSTEAD OF REPAIR?
Only manufacturing defects that cannot be repaired qualify for replacement. Most warranty cases are repairable. If the gloves can be repaired, we will repair them rather than replace them. Hestra reserves the right to determine which warranty issues qualify for replacement.
SUBMIT A WARRANTY INQUIRY
To submit a warranty inquiry, please review the warranty details here, then submit your online inquiry form through the link below.
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